my wife and I were for the first time in the third floor of oeiras parque. we ordered two hot sandwiches. I noticed when the girl took the sandwich from the warmer that she looked at the bottom of my sandwiches, and I thought. to see if it was done. when I got the order from our table, I noticed a burned smell. I looked at the bottom of my sandwich and is almost completely carburized, which means that the worker looked at it before he gave it to me, saw how badly burned it was and still gave it to me. the sandwich my wife was also burned, but she could bang it together to make half a sandwich from it, not with the burned bits. I turned back and they roasted it with an apology. the ingredients of the sandwich seemed fresh and of good quality.