We booked in advance a fixed menu dinner on Valentine's day (100 EUR per person, 6 courses, no drinks included). despite agreement via email, they weren't prepared to accommodate to a pescatarian alternative for 2 meat courses and suggested that i skip them' ..when opposed, the proposed alternative to a fois gras truffle was... a chopped cherry tomato with basilicum when we wanted to leave and get the prepayment back since we didn't touch the food (50% sent by bank transfer as confirmation of reservation), it took literally 1,5 hour to get the money back due to a litany of obstacles coming from the staff (lack of cash, inability to send the transfer back, etc) the chef/owner had zero intention to solve this the duty manager eventually went to an ATM, came back and basically threw the money on the counter, along with an attitude (i don't know based on what, given that we remained extremely calm and polite despite waisting 1,5 hour on a Valentine's night) Miscommunication and hiccups can happen to anyone, although the bar for Michelin restaurants is clearly higher. What was shocking here is total lack of understanding and proactivity coming from the stuff. They did zero effort to make this experience any less horrible and even had the audacity to be offended and throw an attitude. There are at least 5 scenarios to solve this and retain a happy guest but the waiting/kitchen staff chose the one where they don't care. The fact that the restaurant manager isn't there on one of the most important night for gastronomy in a year is also surprising. I know COVID was tough on this sector but this isn't the way to get your guests back.